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The RICS code of practice “Service Charges in Commercial Property” was introduced in 2007 with the intention to promote best practice guidelines in the provision and management of commercial service charges. The paper seeks to review the compliance of the code after two years from its inception.

The research employs comprehensive literature reviews and documental analysis through a number of publications retrieved from electronic databases, reports, journals, books, and other relevant secondary information. A critical review of the materials gathered is carried out in understanding the key recommendations as set within the RICS code against the current practice.

Huge gaps are identified between the RICS against existing practice involving several key headings such as transparency, value for money, communication, and responsiveness.

Since the code was only introduced in 2006, limited sources of data available prevents comprehensive results, underlining further discussions on the effectiveness of the code in resolving the critical commercial service charges aspects within the real estate industry.

While the paper intends to raise awareness among the commercial properties stakeholders, recommendations that are made in the paper can be utilised to minimise the gap that exists between the guidelines and the actual implementation by harnessing concerted efforts among the stakeholders in commercial property industry.

This paper provides an in‐depth snapshot of the RICS code of practice to commercial service charges and the progress that has been made towards the application of the guidelines since it was introduced in 2006.

The purpose of this paper is to define supply chain management (SCM) in facilities management (FM) and in generic business context, and extensively review critical elements to ensure the success of SCM and collaborative innovation in FM as a service delivery system.

The paper employs comprehensive literature reviews from a number of publications retrieved from electronic databases, journals and books.

SCM helps organisations to execute strategic purchasing for sustainable market position in a rapidly changing and competitive environment. Facilities will be effectively managed by adopting strategic alliances in SCM with FM suppliers through faster service delivery, increase in service efficiency and cost savings.

Limited literature available on SCM in FM prevents comprehensive results, underlining further discussions on the critical aspects that can be adopted to ensure success in SCM in the context of FM service delivery.

This paper provides an in‐depth analysis of SCM and the significance of adopting critical elements within SCM to ensure the success of a business in an environment that is constantly changing due to various expected or unexpected factors.

This paper presents literature updates on the needs of SCM in ensuring an organisation's sustainability, and in creating effective business collaborations to obtain profits through a common objective in FM.

The paper seeks to build a theoretical argument on social enterprise applications in an urban facilities management (urban FM) setting, by exploring the concepts of urban FM and its underlying philosophy.

The paper is based on an extensive literature review within and around the concept of urban FM and its relationship with social enterprise principles, forming a basis for further research in this area.

Urban FM could be used as a mechanism to develop the sustainable design and management of community facilities operations by taking social enterprise as an approach to seek a new service delivery model.

There is limited literature relating to urban FM, and it is one of the new critical alignments in FM that is waiting to be explored further. However, within this new exploration of urban FM knowledge, the paper considers a sustainable way of managing community facilities, raising important social implications for the FM industry,

The paper argues that the concept of urban FM and social enterprise principles can be applied in their relationship towards managing community facilities in a sustainable way.

The purpose of this paper is to define facilities management and innovation in generic business contexts and critically discuss the role of innovation in facilities management service delivery.

The research adopts a comprehensive literature review from numerous published sources. All related references were discovered through electronic databases, journals and books.

FM is capable of contributing towards organisational success if it is given the opportunity to exploit new ideas and perform innovative activities that are regularly measured and integrated within the overall business goals or an organisation. To achieve this, it is essential that innovation in FM is given appropriate empowerment and a platform within the boundaries of the organisation's total innovation agenda.

There are limited literature materials which focused on service innovation particularly in the context of facilities management and its service delivery. Some discussions that are related to multiple contract management are only mentioned but not extensively reviewed in accordance with the scope of the research. One of the constraints is due to the nature of services that are non‐tangible and hard to perceive.

The study provides in‐depth knowledge on the importance and benefits to an organisation by embracing innovation in facilities management as well as in the delivery of FM services. By tying innovation in FM with the firm's overall innovation agenda, significant improvements are gained through total efficiency in business operations.

The paper provides fresh literature updates on the needs of FM players to embrace innovative ideas and concepts to effectively deliver facility‐related services. The findings indicated here can be used by relevant FM stakeholders to plan and re‐evaluate the role of facilities management functions in their organisations.

The aim of the study was to examine the role of collaborative approaches (productive collaboration, collaborative innovation and collaborative risk management) in disaster risk situations. Thus, the study focused on the effect of productive collaboration and collaborative innovation on collaborative risk management, and the effect of collaborative risk management and collaborative innovation on adaptability.

Data were collected from nongovernmental organizations (NGOs). The Covariance Based Structural Equation Modeling software was used to obtain results on the influence of productive collaboration and collaborative innovation on collaborative risk management, the influence of collaborative innovation on adaptability and the influence of collaborative risk management on adaptability.

Findings indicated that both productive collaboration and collaborative innovation influence collaborative risk management, and both collaborative innovation and collaborative risk management influence adaptability.

The study mainly focused on the NGOs eliminating the government, beneficiaries and other actors that may be involved in disaster risk situations. The research has implications to decision makers in government, NGOs and other actors concerned with disaster risk management.

Countries worldwide are focusing on collaborative innovation and productive collaboration in addition to collaborative risk management to respond to epidemics and natural disasters. Despite the relevance of the collaborative initiatives, empirical research explaining the relevance of the variables to adaptability of actors during epidemics or natural disasters is still lacking.

This study aims to investigate how the situational factors that facilities managers (FMs) in Singapore face in their jobs affect their work outcomes. Job situation factors such as types of tasks, interpersonal relationships in teams, supervisors’ actions and advancements opportunities are classified into job characteristics, social environment characteristics, leadership and organisational practices categories.

Based on a systematic literature review, a questionnaire was designed to collect data on work outcomes and job situational factors from FMs working in public housing estates in Singapore. Using the Statistical Package for the Social Science software, inferential statistical analyses were carried out.

FMs reported that they used economical means and resources to carry out their work significantly frequently and achieved significantly high productivity. Complaints are received significantly frequently and maintenance defects are regularly encountered. Many of the job situational factors are present and found to be significantly correlated with work outcomes and some of these may be used to predict FMs’ work outcomes. Based on the correlation results, the frequency of complaints from residents may be reduced through the following ways: make FMs’ work tasks less challenging; reduce the variety of work tasks that FMs need to execute; reduce FMs’ work volume and speed of work.

This study is limited to FMs managing public housing estates in Singapore. The work outcomes are self-reported, and thus susceptible to bias. However, as the respondents reported significantly frequent complaints and defects, this might indicate that the bias is not serious.

FMs’ jobs should be broken down into small parts/tasks and assigned to different FMs to specialise. This makes FMs’ tasks less challenging, and allows them to specialise to increase their productivity, improve their quality of work and overcome the problem of high work volume or demanding work speed. By adopting job specialisation, the frequency of receiving complaints from residents may be reduced.

This study discovered strategies to reduce the number of complaints from residents of public housing about facilities management. The contribution to knowledge is that complaints by residents on facilities management can be reduced by adopting job specialisation but not job enlargement. Decomposing work into different tasks and allowing FMs to focus on a few tasks would lead to a reduction in complaints. It also enables FMs to master the skill and complete the tasks without much oversight or supervision.

The purpose of this paper is to present a review of existing models and tools for evaluating the adaptability of buildings. A baseline of the current state of the art in adaptability evaluation and adaptation decision support is established; from this baseline, gaps for future research are recommended.

A literature review was conducted to identify papers describing adaptability models and tools. The identified models were characterized based on their focus (new buildings, existing buildings, building life cycle), considered variables (physical and/or context features) and degree/type of validation.

Models can be grouped as those focusing on: evaluating adaptation decisions for existing buildings; the design of new buildings for future adaptation; and understanding adaptation throughout a building life cycle. Models focusing on existing building evaluation are further in development and validation than the other model types; as such, they are more suitable for use by practitioners. Another finding is that modeling of adaptability in buildings is still in its nascent stage and that data-driven quantitative modeling is a prime area for future research.

This paper is the first comprehensive review of models and tools for evaluating adaptability. Other works have evaluated the topic of adaptability more broadly, but this is the first paper to systematically characterize existing models and tools. Based on the review future, research topics are recommended.